IT Service Delivery and Application Management cannot be successful without proper Configuration Management.
A range of ITSM tools and solutions have been implemented across all industries to secure the delivery of reliable and secure IT services.
IT Service Management is dependent on quality master data in the configuration database (CMDB). However, this is where most ITSM implementations fail. Gartner Group estimate that up to 85% of all CMDB projects fail.
We offer to keep your CMDB up to date as-a-Service. Data in the CMDB is kept accurate via standard interfaces to all leading ITSM tools and solutions including ServiceNow.